Server

The Server is expected to exceed customer expectations and provide above and beyond experiences through attentiveness and

professionalism. This position serves as one of the key roles to a guest’s customer service encounters. The server must be able to

communicate with the guests efficiently and effectively in order to provide a one-of-a-kind experience that will ensure a guests return.

The Server position is responsible for performing all tasks related to the food and beverage service in a courteous and efficient manner

while maintaining a clean work area in accordance with company standards and procedures.

Responsibilities

• Welcome and acknowledge all guests according to company standards
• Remains attentive to the guest’s needs throughout the entire visit and dining experience by adhering to, or exceeding service
  
  

standards as established by the restaurant at all times

• Provides professional, competent, knowledgeable and prompt service to guests at all times
• Anticipates guests needs, respond promptly and acknowledge all guests
• Must display the ability to guide guests through menu items and structure selection to assure guests have the best possible
  
  

experience throughout their visit, using a professional manner and utilizing suggestive selling and upselling techniques

• It is expected that a server has complete food and beverage menu knowledge at all times and continuously stays on top of menu
  
  

changes

• The daily duties include continuous knowledge of menus and specials, including describing the selection of food & beverage
  
  

offered

• Must be able to communicate vivid descriptions of each item’s origin, taste, dietary restrictions, allergies content and preparation
  
  

methods

• Must acquire broad understanding of menu composition and thereby suggest appropriate dishes ensuring guest satisfaction
• Must have extended knowledge of all premium liquor, beers and non-‐alcoholic selections and know the correct glassware and
  
  

garnish of each drink

• Ensure uniform and personal appearances are clean and professional at all time. Please refer to Uniform Policy and SOP for
  
  

details pertaining to handling of uniform

• Must maintain confidentiality of proprietary information, and protect company assets
• Completes all restocking and cleaning duties by performing opening and closing side work as instructed
• Check assigned station/tables prior to opening for cleanliness of tables, chairs, and surrounding areas including floor areas
• Obtains a proper form of payment from guests and ensures that every check presented to guest is returned back with a signature
• Abiding by Mr. Hospitality’s standing operation procedures in regards to all cash handling and procedures.
• Must at all times follow company standards when interacting with guests, such as correct handling of service charges.
• Must ensure to notify guests about service charge inclusion to final check
• Maintains a friendly, cheerful and courteous demeanor at all times
• A server at Mr. Hospitality continuously seeks to stay aware of what is happening in Miami and the whole entertainments and
  
  

dining industry

• Poses an “Above and beyond” attitude at all times.
• Act proactively, but must also be able to respond effectively to guest problems, issues and complaints
• Understand and support the importance of guest satisfaction and focus on continuous improvement
• Must display interpersonal and teamwork skills
• Strong writing, reading, listening and speaking/communications skills
• Ability to maintain a high level of accuracy when taking order
• Very effective organizational skills.
• Stress management skills
• Time management skills
• Knowledge of all liquor laws and regulations concerning service of alcoholic beverages.
• Working knowledge of acceptable standards of sanitation and proper chemical usage.
• Ability to handle money and make correct change.
• Knowledge, understanding, and compliance of policies and procedures
• Comprehension of POS system
  
  

Requirements

• General knowledge of food and beverage preparation, service standards, guest relations and etiquette as set by Mr. H. SOPs.
• Speak and write fluently in English. Spanish language skills are a plus for this position.
• Understanding and compliance of house standards, etiquette and what is expected of the role
• Self-‐motivated and resourceful, with the proven ability to multi-‐task and operate successfully under pressure.
• Flexible schedule to include evenings, weekends, and holidays.
• Must have previous serving experience in a high-volume environment with focus on the luxury segment.
• Must be motivated and have excellent customer service skills
• Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies.
• Maintain complete knowledge of table, seat, room capacity, hours of operation, proper table set-‐up of the
• restaurant.
• Able to lift and carry up to 35 pounds
• Able to walk or stand the entire shift