What are the responsibilities and job description for the Membership Sales Associate position at Mr. Magic Car Wash?
Membership Sales Associate
Job Description
Position Summary
As a Membership Sales Associate, your primary focus will be on delivering exceptional customer service while helping customers choose the best car wash options. You'll educate them on the benefits of joining the Unlimited Wash Club, promote monthly unlimited car wash packages, and upsell additional products to existing customers.
Company Summary
Steel City Wash, LLC dba Mr. Magic Car Wash is Pittsburgh's Premier Car Wash!
We are a company who cares. Throughout our communities, we find so many ways to make a positive impact. Caring has been our true north since we started in 1959 and will always be the Mr. Magic way.
· We care about your car, giving it the best wash consistently to keep it looking great and running strong.
· We care about your family feeling proud of the cars in your garage.
· We care about our family, ensuring that every teammate is respected, supported and appreciated.
· We care about our community by supporting vital organizations, schools and teams with fundraising efforts.
· We care about the quality of our wash being superior to any car wash not named Mr. Magic.
· We care about the value we provide in delivering a clean, shiny wash every time.
· We care about our reputation, as we’re a family-first company in our communities.
· We care about the trust you place in us with one of your most expensive and important investments.
· We care about the loyalty we forge that spans generations in the same family.
· We care about you, as we love to catch up, laugh and interact with each visit.
· We care about the way you feel renewed every time you exit the tunnel of Mr. Magic.
Responsibilities
- Sell membership packages and consistently meet or exceed goals set by leadership.
- Educate customers on the benefits of each car wash membership, tailoring recommendations to their needs.
- Achieve personal sales targets, sign-up goals, and upsell objectives.
- Drive the store team's success in meeting Wash Club sign-up goals, directly contributing to membership acquisition and retention.
- Greet customers warmly, guiding them seamlessly through the car wash process.
- Engage with customers before and after their wash to ensure complete satisfaction.
- Handle transactions accurately at the point of sale.
- Adhere to all safety protocols and guidelines to prevent accidents and injuries.
- Collaborate effectively with teammates to ensure smooth operations and high customer satisfaction.
- Maintain a professional appearance in line with company guidelines.
- Take on additional responsibilities as assigned by management.
Education
High school diploma, equivalent certificate, or current enrollment.
Skills/Experience
- 2-3 years of experience in retail or membership sales.
- Strong customer service skills and de-escalation tactics.
- Proven ability to handle stressful situations professionally, multitask efficiently, and maintain a focus on guest satisfaction.
- Effective verbal communication skills.
- Availability to work flexible hours, including weekends.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Pittsburgh, PA 15232: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16