What are the responsibilities and job description for the Customer Service Associate position at Mr Michael's Fine Dry Cleaning?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, process transactions, and ensure a positive experience. Ideal candidates will possess strong communication skills, a passion for helping others, a strong work ethic and are reliable
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
- Check drop-offs in and pick-ups out.
- Process sales transactions accurately using POS systems, ensuring efficient cash handling.
- Sort and tag clothes
- Handle customer complaints with empathy and resolve issues promptly to ensure satisfaction.
- Collaborate with team members to meet sales goals and enhance the overall customer experience.
Requirements
- Proven experience in customer service or sales roles is preferred.
- Excellent verbal communication skills.
- Experience with cash handling in a retail or grocery store environment is a plus.
- A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.
- Previous dry cleaning experience a plus.
Join our team today and help us deliver outstanding service that keeps our customers coming back!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Findlay, Ohio 45840 (Required)
Ability to Relocate:
- Findlay, Ohio 45840: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16