What are the responsibilities and job description for the Client Care Specialist position at Mr. Plumber Indiana?
Overview
Customer Service Representative/Client Care Specialist - Join Our Team!
Come join Williams Comfort Air/Mr. Plumber – one of the largest HVAC and plumbing companies in the entire Midwest. We're growing quickly because we only hire the best (that's YOU), and our clients love us for it! Many come for a job, but they stay for a fulfilling career, room to grow, and opportunities to excel.
The Role:As a Customer Service Representative/Client Care Specialist, your goal is to convert inbound calls into booked service appointments for our technicians across HVAC, Plumbing, and Electrical trades. You'll build a trusting relationship with clients and follow our call flow process to ensure efficiency and satisfaction. You’ll also be proficient in using the required business systems to fulfill your responsibilities.
Hours of Operation:Mon-Fri: 7am-7pmSat-Sun: 7am-5pm
Training:Training will take about 4 weeks, Monday to Friday from 10am-7pm. Afterward, you'll transition into your full-time schedule, assigned based on availability.
What’s in It for You?
- Industry Leading Total Compensation Plans - $17 /hourly plus bonus
- Medical (as low as $5/week), Dental, and Vision Insurance
- FREE Employee/Dependent Telehealth, no copay
- Company Matched Health Savings Account and 401k Retirement Account
- FREE Long-Term Disability Insurance, Employee Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
- Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
- Paid Company Holidays
- Paid Community Service Day
- Paid Time Off
- Paid Other Time Off (Bereavement & Jury Duty)
- Friends & Family Discount
- Industry Leading Training Programs
Responsibilities
What Will I Do?
- Build trust with internal and external clients by meeting their needs
- Seek development opportunities through ongoing training and one-on-one coaching
- Deliver call scripts with an authentic, compelling tone
- Use advanced listening skills to ensure accurate information is relayed to Dispatch
- Respond to client concerns with empathy and professionalism
- Take control of calls with advanced telephone etiquette
- Proactively work to fill the schedule (e.g., outbound calling)
- Accurately enter client data into the appropriate systems
- Assign service call priorities based on urgency
- Schedule client requests accurately based on technician skills
- Provide exceptional service by staying mentally prepared
Qualifications
Do I Have What It Takes?
- Prior customer service experience, ideally in a fast-paced field
- Call Center experience highly preferred
- Working onsite at our home office in Indianapolis is required
- Comfortable with computers and learning new systems
- Typing 30 WPM
- Strong written and verbal communication skills
- Multitasking abilities are a huge plus
- Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
EQUAL OPPORTUNITY EMPLOYER
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Salary : $17
