Service Coordination Specialist

Job description: Searching for a motivated individual to coordinate and dispatch Plumbing technicians while providing excellent customer service to our residential and commercial customers. This position requires a motivated person that is detail oriented, punctual, and dependable.

Required Qualifications:

· Advanced customer service skills.

· Ability to multi-task

· Geographical knowledge of service area or map reading skills

· Knowledge of industry is recommended but not required

· Computer skills, Organized

· High school diploma or general education degree (GED)

· Two years related experience and/ or training in customer service, dispatching or project management or equivalent combination of education and experience

Daily Duties: · Take incoming customer calls. · Schedule and coordinate all service calls

· Update customer files as information is received from installation.

· Type service contract proposals for new customers, follow up with emails.

· Maintain on call schedule, to include 1st on call and standby technician

Maintain customer history files in database · File service orders · Prepare paperwork for all manufacture warranty parts · Facilitate return of warranty parts · Update service database from service ticket

· Maintain service invoice log

· Compare service timecards and work orders to service schedule.

*Other duties as assigned

```Qualifications```

- Strong communication skills, both written and verbal, to effectively interact with customers, technicians, and other team members

- Proficient in data entry and record keeping to accurately document service requests, appointments, and customer information, collect payments, and follow up with customers.

- Ability to analyze information and make informed decisions to prioritize service requests and assign technicians accordingly

- Experience with phone systems to efficiently handle incoming calls and provide excellent customer service

- Knowledge of GIS (Geographic Information System) software to assist in mapping technician locations and customer addresses

- Experience with Excel, Word, QuickBooks and account Collections.

Work Remotely

• No

Job Type: Full-time

Salary: $14.00 - $15.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 5years (Preferred)

• Dispatching: 4 years (Preferred)

Work Location: In person

- Coordinate with shipping and receiving department to ensure timely delivery of parts and equipment

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Pay: From $14.00 per hour

Shift:

• 8 hour shift

Ability to Commute:

• Channelview, TX 77530 (Required)

Ability to Relocate:

• Channelview, TX 77530: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $15