What are the responsibilities and job description for the Customer Service Representative position at Mr. Rooter Corporation?
As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Currently this position will be 40 hours per week
Specific Responsibilities :
- Receive incoming calls in a professional and courteous manner
- Prioritize and coordinate the scheduling of services
- Coordinate delays in the schedule with customers and service technicians
- Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
- Perform other duties as needed which may include cross-training in related positions
- Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
- Enter customer data on the computer.
- Answer a high volume of incoming calls
- Deliver call scripts with an authentic cadence; be clear, compelling and personable
- Respond to customer requests, resolving issues and promoting the brand
- Be professional and establish customer rapport, encouraging repeat business
- Must be able to show empathy in needed situations, Customer focus, Problem solving / analysis-, time management, and Communication.
Job Requirements
Benefits :
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Please do not call regarding your application. We will contact you
Compensation : $17.00 - $20.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.
Salary : $17 - $20
