What are the responsibilities and job description for the Customer Service Associate / Dispatcher position at Mr. Rooter Plumbing?
As a Customer Service Associate, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
Benefits/Perks:
- Paid vacation/holidays
- Home office
- Advancement opportunities
- Professional development opportunities
Specific Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Prioritize and coordinate the scheduling of services and dispatch of technicians to job sites
- Coordinate updates and delays in schedule with customers and service technicians
- Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
- Communication with technicians on schedule updates, job equipment and customer follow up
- Submit 3rd party partner invoices and follow up on customer invoices
- Perform other admin duties as needed
Job Requirements:
- Minimum one year of admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
Salary : $16 - $20
