What are the responsibilities and job description for the Customer Service Representative position at Mr Rooter?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle outbound calls to follow up on customer requests or feedback.
- Process transactions and manage cash handling accurately.
- Maintain detailed records of customer interactions and data entry into the company’s database.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Assist in troubleshooting issues and provide solutions effectively.
- Ensure compliance with company policies and procedures while maintaining high standards of service.
Qualifications
- Previous experience in a call center or customer service role is preferred.
- Strong skills in outbound calling and cash handling are advantageous.
- Excellent verbal and written communication skills are essential.
- Proficiency in data entry and familiarity with computerized office systems.
- Bilingual candidates are highly encouraged to apply, as this will enhance our ability to serve diverse customers.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong problem-solving skills and attention to detail.
If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we invite you to apply for this rewarding opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $18.23 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Reno, NV 89555 (Preferred)
Ability to Relocate:
- Reno, NV 89555: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $21
