What are the responsibilities and job description for the Customer Service Specialist with Plumbing Experience position at Mr. Rooter?
Key Responsibilities:
- Communicate with customers to understand their plumbing needs and concerns.
- Diagnose issues and offer solutions to meet customers' needs.
- Work with licensed plumbers to complete repairs and maintenance services.
- Foster strong relationships with customers to build trust and loyalty.
**Required Skills and Qualifications:**
To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively as part of a team. You should also be physically able to lift up to 35 pounds and bend, stoop, and crawl into confined spaces.
