What are the responsibilities and job description for the Sewing Machine Customer Service - Bilingual position at Mr. Sewing Machine?
Do you enjoy sewing? Are you creative and eager to learn every day? If so, we would love for you to join our Team!
We are looking for a happy & upbeat, motivated and hands-on individual to join our talented Team. You must be fluent in both English and Spanish to help us meet our Customer communication needs. The ideal candidate is able to demonstrate proven experience in quickly gaining a strong product knowledge base and strong communication and interpersonal skills.
Mr. Sewing Machine is based in Dallas, Texas.. We sell the full line of Baby Lock sewing machines, sergers, and embroidery machines. We take immense pride in serving all Customers with the highest level of customer service.
Duties will include:
- Maintain a strong dedication to the highest quality of customer service.
- Maintain a meticulously clean and functional showroom.
- Maintain positive Customer relations. Solve Customer complaints and answer questions related to the Art of Sewing. If you do not know the answer, be willing to research a solution.
- Complete all Baby Lock Technical Training and Certifications. Gain thorough knowledge of all educational resources available to the Customer related to Baby Lock products.
- Learn and demonstrate knowledge of how to effectively teach new users the operational basics of sewing machines, embroidery machines, sergers, and software platforms across the complete Baby Lock product line.
- Perform basic sewing, serger, and embroidery machine troubleshooting and diagnostics.
It would really help if you:
- Excellent communication, interpersonal, and customer service skills.
- Good time management and organizational skills.
- Strong computer skills.
- Friendly and professional phone presence.
- Detailed oriented.
- Strong creative skills and a passion for the art of sewing.
- Committed, trustworthy, and reliable.
- Focused, authentic, and strong team player.
Additional Job Requirements:
- Must be bilingual in English and Spanish.
- Must be able to lift and carry sewing machines up to 30 lbs.
- Must be able to work weekends and occasional off site sewing events.
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $11 - $15