What are the responsibilities and job description for the Customer Support Manager position at MR Williams Grocery?
Position Summary
M.R. Williams, Inc. is a family-owned business where convenience distribution is done differently. Established in 1976, M.R. Williams, Inc. has evolved throughout the years, partnering with the convenience store channel to provide not only products and customer service but technological solutions unlike any other. Our employees understand their purpose is to make every decision by first asking how it will impact the customer. We take pride in understanding our customers' needs while providing solutions through our selfless service and our continuous search for improvements. We are excited to find added talent that believes in our customers like we do.
Responsibilities
- Manage phone lines
- Set up and maintain all new accounts
- Print retail tags as needed
- Process produce promotions
- Manage and score price books
- Training and development of all employees along with maintaining KPI's
- Departmental budget management
- Process trade show orders
- Resolve customer complaints
- Order supplies as needed
- Management retains the discretion to add or change the duties at any time.
Requirements
Education, Experience and Skills Required
