What are the responsibilities and job description for the Technical Support Representative position at MRA Recruiting Services?
About the Role:
MRA Recruiting Services is committed to delivering exceptional HR services, information, education, and resources to its member organizations. We are seeking a skilled Technical Support Representative to join our team, contributing to our mission of building successful workplaces and a powerful workforce.
Key Responsibilities:
- Provide technical support, assisting customers with product information and order fulfillment.
- Communicate effectively with customers, responding promptly to inquiries and resolving issues efficiently.
- Collaborate with internal teams to ensure seamless delivery of services, aligning with our company's core values.
- Leverage your expertise to promote sales of products, driving revenue growth and enhancing client satisfaction.
Requirements:
- High school diploma or equivalent; at least one-year related experience and/or training; or equivalent combination of education and experience.
- Strong analytical and problem-solving skills, enabling effective resolution of complex issues.
- Excellent communication and interpersonal skills, facilitating collaboration with internal stakeholders and external customers.
- Familiarity with MAPICS or other order processing software, as well as Microsoft Office applications.
What We Offer:
MRA Recruiting Services provides a dynamic work environment, offering opportunities for growth and development. Our team members enjoy a competitive salary and benefits package, reflecting our commitment to their success.
