Outside Sales Representative

Job Title:

Account Manager

Job Purpose:

Responsible for execution and achievement of established financial goals; accountable for the sales development and gross margin growth in an assigned territory from lead generation to close.

Key Responsibilities:

• Generate new business through analysis of assigned territory to identify new customers and markets;
• Grow existing accounts through execution of a proactive sales plan with initiatives to include focus on lost & declining business in existing customer base;
• Achieve maximum profitability by meeting or exceeding gross margin goals through effective negotiation;
• Deliver superior service through consultative sales, preparing quality presentation materials, conducting demonstrations, detailing products and cost savings, determining customer needs and requirements, and offering solutions;
• Research and develop information on new projects;
• Develop knowledge of customer accounts within assigned territory, to include technical requirements, production volume and schedules, targeted pricing, applicable contract requirements, and competitive analysis;
• Negotiate with vendors and coordinate efforts with Supply Chain groups for best product prices;
• Work with Branch/Regional management and National Accounts team to develop strategic territory business plans, assist with proposals, contract research and negotiation, and implementation of sales strategies to achieve sales growth;
• Ensure contractual compliance that may require difficult conversations surrounding deviations from contractual agreements in partnership with management and national account teams;
• Identify and communicate work in process, threats, opportunities, and related market trends as appropriate;
• Develop and continually improve product knowledge, pricing, and MRC Global systems, procedures, and strategy;
• Aggressively respond to and meet sales opportunities by serving as the source for customers' required information, maintaining consistent contact with all customers in the assigned area of responsibility;
• Develop customer retention strategies by consistently illustrating MRC Global's value proposition in conjunction with evolving customer needs;
• Drive effective partnership with Branch team; communicate to deepen understanding of customer business processes, buying procedures, and expectations for service;
• Attend branch meetings; Share information; Instill vision and create enthusiasm to achieve goals;
• Partner with branch and other internal resources to investigate and resolve all customer complaints promptly. Evaluate source of problem and follow to resolution;
• Perform related administrative functions in accordance with MRC Global procedures to include quotations, order placement, delivery confirmation, processing changes and returns, and responding to messages and inquiries;
• Work with branch warehouse to achieve delivery performance goals, ensure orders are filled as promised, keeping customers informed of order status;
• Advocate and engage in promotion and maintenance of safety initiatives;
• Exercise care in all activities; demonstrate safety leadership; address and report workplace hazards, injuries, or illness immediately;
• Carry out other duties within the scope, spirit, and purpose of the job;
• Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.

Qualifications:

• Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work;
• Any combination of four or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales negotiation experience;
• Demonstrated knowledge of PVF materials and ability to understand scope of services to include pricing, supply, and contract terms;
• Demonstrated competence in the use of computers and software applications;
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one to one or group situations;
• Willingness and ability to be on call as needed to provide 24-hour service to customers;
• Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
• Valid Driver's license with the ability to meet the MRC Global vehicle policy.

Additional Qualifications:

• Must have the ability to provide documentation verifying legal work status;
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
• Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.

Working Conditions:

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.