Specialist-Client Directed Services, Multilingual/Somali Speaking Preferred Specialist-Client Direct

Job Summary

The CDS Program Specialist is responsible for understanding and implementing all of the processes required for the Client Directed Services (CDS) program. The individual in this position markets MRCI CDS services to county personnel and clients/representatives in private and public forums, assists to maintain a strong customer-focused culture, and remains current with legislative changes and State and Federal rules and regulations that affect the program.

Hours: Monday - Friday, 8:00am to 4:30pm

Starting pay: $21.92-25.75 per hour, and may vary depending on experience.

Position Perks:

• Computer and Cell Phone Provided
• 12 Paid Holidays
• Health, Dental and Vision Insurance
• Company paid access to mental health support including counseling sessions, legal, and financial resources
• 10 Vacation Days and 10 Sick and Safe Days
• 403b Retirement with company match
• Health Savings Account (HSA) with company match

• Understand all CDS programs and communicate details of these programs to clients, representatives, families and county personnel.
• Promote systems that ensure appropriate and timely service, and maintain a strong and supportive customer-focused culture.
• Perform as the first point of contact for all client interaction including: intake, payroll needs, and problem solving.
• Report to CDS Program Coordinator when problems arise and assist with resolutions based on an understanding of the CDS programs, DHS rules and regulations, and county guidelines for financial management of federal, state and county funds.
• Remain current with legislative changes, and State and county trends that effect CDS programs; respond as needed by assisting with the development of new practices and procedures. Work with the individual counties, DHS and/or other providers to develop CDS best practices.
• Input new budgets and service authorization information, process plan revisions, assist in the processing of payroll, vendor payments, reimbursements and all other processes that are part of providing service to the department’s customers; track spending and assist with mailings.
• Assist new employees with completion of employment packets, completing status change forms as needed, contact clients or representatives for required information and documents.
• Process new employee packets and/or status change forms as needed; contact clients or representatives for required information and documents.
• Perform other duties as assigned.

• A Bachelor’s or Associate’s degree from an accredited college or university plus three years of related human services experience.
• A high school diploma plus six years of related human services experience.

Knowledge, Skills and Abilities

• Strong writing, reading, and interpersonal communication skills,
• Excellent customer service skills, ability to make decisions, and work independently.
• Strong problem solving and reasoning skills.
• Proficiency in computer based office software including Microsoft Office products.
• A valid Driver’s license, a reliable vehicle, and the ability to travel throughout Minnesota.
• Clear a MN Department of Human Services background check.