Customer Service Representative (Part-time)

Job Summary

A Customer Service Representative is responsible for engaging with customers on behalf of MRCOOL, LLC and its products. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Customer Service Representative Responsibilities:

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Chat with customers through our live chat platform
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Learn about HVAC products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Customer Service Representative Requirements:
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Job Type: Part-time

Pay: $14.50 - $15.50 per hour

Expected hours: No less than 20 per week

Shift:

10 hour shift

Day shift

Evening shift

Education: High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Job Types: Full-time, Part-time

Pay: $14.50 - $15.50 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training

Shift:

• 10 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Hickory, KY 42051 (Required)

Ability to Relocate:

• Hickory, KY 42051: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16