What are the responsibilities and job description for the Operations Support Specialist position at MRD Apartments?
OPERATIONS SUPPORT SPECIALIST
MRD Apartments is seeking an Operations Support Specialist to lead projects and support operational goals. The ideal candidate will be extremely organized, able to multitask and have excellent problem-solving skills.
Position Summary:
- Support and execute tasks to aid operations and facilities departments.
- Project Management.
- Work directly with insurance companies, third party adjusters, outside counsel and brokers.
- Maintain reports on insurance claim activity, assists in the management of litigation, and advise property management of procedures.
- Work closely with insurance brokers on policy renewals.
- Manage the reporting process and daily servicing of all property and casualty claims.
- Facilitate the coordination of inspections.
- Frequently work within company ticketing system.
- Track, compile, and distribute data using excel and MRD specific software.
- Complete travel arrangements including flights, car rental and hotels.
- Oversee company vehicles renewal of tabs, proof of insurance and new vehicle registration and quarterly vehicle maintenance checklist.
- Respond accurately and positively to requests from properties ensuring excellent service and resolution.
Knowledge, Skills, and Abilities:
- 1 to 4 years' related experience required.
- Bachelor’s degree desired.
- Strong project management, organizational and administrative skills.
- Advanced proficiency in Excel, Word, and Adobe.
- Excellent written and verbal communication skills.
- Exceptional customer service skills.
- Self-motivated with the ability to work independently and as a member of the team.
- Ability to follow instructions, plan, organize, prioritize and manage work assignments and projects.
This position is a fully in person role working out of our corporate office in East Lansing, MI.
MRD Apartments is a growing residential property management and development company based out of East Lansing, Michigan. We are proud to have been in business for over 50 years, building, owning, and managing our own properties throughout the country.
MRD offers a comprehensive benefit program that includes:
- Medical, Vision and Dental Insurance
- Paid Time Off
- 10 paid holidays
- 401 (k) with contribution match
- Flexible Spending Account
- Life Insurance
- Paid volunteer time off
- Referral bonus
- Employee Assistance Program
- Team Member Discounts
- Short- and long-term disability
- Paid Time Off Donation program
MRD is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Work Location: In person
