Bell Estates Maintenance Technician

Service Technician l Position Description

OVERVIEW: The Service Technician l is responsible for assisting the Service Manager in ensuring that the physical aspects of the community meet the MRD established standards for safety, appearance, and operation within the budgeted financial goals. The Service Technician l is considered entry level position which provides room for advancement to Service Technician ll and Service Manager.

ESSENTIAL FUNCTIONS:

• Adhere to MRD Core Values of being Honest and having Integrity, being a Team Player, having a Desire to Grow and Learn, being Positive and Enthusiastic, Taking Ownership, and being Customer Focused.

• Communicate professionally, politely, and effectively with fellow team members, current and prospective residents, and vendors.

• Understand and execute all areas of maintenance expectations including curb appeal, boiler room, water softener, hallway inspections, customer service, vacant apartment turnover, and resident retention.

• Assist the Service Manager in performing assigned maintenance tasks in accordance with the schedule prepared by the Service Manager and Property Manager.

• Support groundskeeper and cleaning specialist positions as needed.

• Perform preventative maintenance on all buildings, common areas, and grounds in a safe and clean manner, following company policy.

• Understand and comply with MRD purchasing process for approval and ordering through on-site software.

• Comprehend and utilize all maintenance forms and logs correctly (ex. Salt/Snow Logs, Maintenance Request, Hallway Inspections, Daily Boiler Inspections, Maintenance Make-Ready Sheets, etc.).

• Operate and maintain machinery (manual and electric tools) necessary to perform Service Technician l duties including, but not limited to, lawn mowers, snow blowers, drills, etc.

• Perform turnover of apartments including cleaning, painting, carpet cleaning, and other repairs as directed by the Service Manager and/or Property Manager.

• Complete duties of mowing, raking, planting, fertilizing, watering, edging, weeding, installing mulch, pruning shrubs, and snow removal.

• Perform asphalt maintenance throughout the year.

• Promptly report actual and potential problems, including possible liability and workplace hazards, to all supervisors with pictures for documentation.

• Participate in yearly unit-by-unit inspections.

• Perform tasks in accordance with the schedule prepared by the Property Manager and/or Maintenance Supervisor.

• Keep the grounds clean by picking up paper and debris, emptying outside trash cans, sweeping and snow blowing walks and lots, applying oil dry in parking lots and maintaining all dumpster areas in a clean and safe manner.

• Perform all onsite maintenance and repair operations, including responding to service requests within 24 hours and refurbishing vacant apartments within 3 working days.

• Understand and abide by MRD’s policies and procedures for entering occupied apartments and leaving the proper documentation for work performed.

• Wear personal protective equipment, as required by policy, including lumbar belt, wrap around safety goggles, cut/slash proof gloves, etc.

• Comply with the community’s operating and safety policies and procedures.

• Report all injuries to supervisors.

• Ensure that any outside contractors or MRD crews responsible for apartment turnovers are performing required work in a prompt and effective manner.

• Represent oneself and the property in a professional and courteous manner with residents, visitors, and other employees by providing exceptional customer service.

• Regular worksite attendance is required.

• Required to be on call for emergencies pursuant to MRD’s on call procedures and policies.

• Position may be assigned and required to perform other related duties and responsibilities that help to drive our company forward and fulfill our core values.

• Conduct all business in accordance with MRD policies, procedures, and values.

• Abide by Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal, State, and Local laws.

DUTIES AND RESPONSIBILITIES:

• Complete assigned courses through MRD eLearning in accordance with MRD expectations.

SERVICE TECHNICIAN l POSITION DESCRIPTION 6-2022

• Respond to training provided by supervisors to improve qualifications in performing repairs of increasing complexity on buildings, systems, and equipment.

• May be required to train at another site location or be required to train new team members.

• Assist other properties when needed.

• Attend and participate in safety meetings and team meetings.

• Must provide own tools. Some specialized tools are provided by the company and must remain on site. The company does not replace individual tools when lost or damaged.

• Adhere to MRD dress code during working hours.

• Review online surveys and feedback and address concerns in a timely manner.

REPORTS TO: Maintenance Supervisor and Property Manager.

QUALIFICATIONS:

• High school education or GED equivalent.

• One-year related experience or training preferred.

• Combination of education and training is acceptable.

• Beginning level understanding and experience in electrical, HVAC, carpentry, plumbing, appliance repair, carpet care, and painting.

• Able to pass pre-employment screening.

• Possess valid Driver’s License.

WORK HOURS: Part-time and Full-time opportunities available based on location. Be available for emergency calls, 24 hours per day, and 7 days a week when required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is required to constantly communicate with other employees, supervisors, and residents and must be able to exchange accurate information in these situations. The Service Technician l is required to constantly move throughout the property and be able to safely maneuver over uneven terrain and in confined spaces. The team member is continuously required to position themself to clean, maintain and repair apartments, hallways, leasing offices, and property grounds, including cleaning floors, small spaces, and ceilings. It is necessary in this position to operate manual and electric tools and cleaning equipment that require fine and gross manipulation skills including, but not limited to, vacuums, drills, mops, and paint brushes. The person in this position will frequently use tools for landscaping, gardening, and snow removal. It is necessary for this position to move controls on machinery and equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks. It is essential that the person in this position be able to determine cleaning product directions and utilization correctly. The team member must be able to frequently transport objects of up to 50 pounds to 50 feet without assistance. From a stationary position, the Service Technician l, will regularly move items weighing up to 50 pounds from floor to higher areas and pushes and pulls 50-pound objects. The team member will consistently be required to ascend and descend ladders of more than 10 feet to a maximum of 25 feet. This position requires employees to routinely ascend and descend stairs. Occasionally, the Service Technician l must be able to remain in a stationary position. The person in this position must have the ability to observe and inspect details at close and long range and adjust focus. This position requires the employee to work indoors and outdoors, sometimes in inclement weather. The employee in this position must have experience and knowledge in working on electrical systems, plumbing, and carpentry (including painting, drywall repair, etc.). The person in this position must be able to wear personal protective equipment as needed.

MRD VALUES: Our continued success, growth, and future goals are dependent on the whole team embodying our core values. It is vital for each team member to conduct themselves daily in accordance with the following company values: being Honest and having Integrity, being a Team Player, having a Desire to Grow and Learn, being Positive and Enthusiastic, Taking Ownership, and being Customer Focused.

EMPLOYEE ACKNOWLEDGEMENT: The purpose of this job description is intended to describe the general nature and level of work being performed and communicate the responsibilities and duties associated with the position of Service Technician l. While the enclosed information should be considered a comprehensive description of this position, it should also be noted that some responsibilities, duties, and skills might not be specifically addressed. MRD emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is MRD's philosophy to promote from within whenever possible, therefore, we recommend an on-going effort to familiarize yourself with the duties and responsibilities of those positions directly above and around your own. Please review the employee handbook to assist in a better

SERVICE TECHNICIAN l POSITION DESCRIPTION 6-2022

understanding of company policies and employee benefits. This position description does not constitute an employment contract between MRD and any site employee.

MRD is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

I acknowledge that I have received a copy of all pages of the Service Technician l job description and that it is my responsibility to read and understand it. If I have any questions about this job description or my job duties at any time during my employment, I understand that I should ask my supervisor or manager. I understand that nothing in this job description changes the at-will nature of my employment and that the company or I may terminate my employment at any time, with or without reason or notice.