What are the responsibilities and job description for the Operations Analyst position at MRI Software?
The Operations Analyst role is a key part of MRI’s Global Delivery Operations (GDO) team. As part of Global Delivery Operations, the Operations Analyst will have the ability to be involved in all facets of MRI’s Global Delivery organization, from system administration and process development to data visualization and the creation of new business offerings.
This is a mid level position with the potential to move into a management role should the individual demonstrate that capability. Team members must be comfortable working in a dynamic environment, with internal customers representing multiple disciplines and geographies, and be willing to adjust schedules to meet the needs of the specific initiative or obligation.
RESPONSIBILITIES:
- Provide ongoing operational support to Global Delivery teams (Professional Services, Managed Services, Client Support, and Client Success).
- Analyze operational and financial data.
- Assist in the creation and maintenance of user and procedural documentation.
- Support reporting development requirements of Global Delivery organizations.
- Assist in the maintenance and continuous improvement of Global Services’ systems such as OpenAir and Salesforce.
- Assist in defining the process and timeline for integrating the Professional Services, Managed Services, Client Support, and Client Success departments of newly acquired companies. With a focus on efficiency, timeliness, and clarifying scope to eliminate duplication of effort.
- Facilitate regular meetings and cross-team plan reviews while serving as a point for escalation to ensure a successful integration.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
- Invest in our competitive 401k plan and help set you up for your future
- Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
- Further your professional development and growth with our generous Tuition Reimbursement offerings
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
- We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days of working from home per week (3 days working in office). This role is based out of our global Headquarters in Solon, OH
At MRI,
our company culture
is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.
