What are the responsibilities and job description for the Senior Customer Service Manager position at MRINetwork Jobs?
Job Description
Job Description
Senior Manager Customer Service
Cincinnati, OH
Ref No : 1434
Our team is partnering with a dynamic food manufacturer that is in the midst of significant growth. They're looking for an experienced Customer Service Manager to help transform the team, processes and technology. It’s a great chance to build this group really from the ground up and significantly improve customer service for the company. It's a high-impact role that will challenge you in all the best ways, so don't miss out on this fantastic chance to make a real difference in the industry!
Scope of Responsibility :
- Order management from taking the order, processing and tracking of accurate and on-time-delivery.
- Collaboration with Sales and Supply Chain planning teams to ensure orders can be produced and delivered.
- Proactive communication with the Sales and Supply Chain on any irregular orders and communication back to customers where there are issues with timely delivery.
- Leading the transformation of the team, its processes, and the implementation of a new ERP system.
- Reporting on the performance of the team and order delivery to internal teams and customers.
Background Required :
Compensation and Benefits :
Salary : $120,000 - $135,000
