Regional Sales Manager

We are seeking an experienced and motivated Regional Sales Manager to lead and inspire a team of Loan Officers. The ideal candidate will be responsible for overseeing the loan acquisition and retention process, ensuring a high level of customer service, and supporting the team in achieving their sales and operational goals. In this role, you will play a critical part in fostering a collaborative, positive, and productive work environment while ensuring that each loan transaction is processed smoothly from application to closing.

As the Regional Sales Manager, you will work closely with your team to provide strategic direction, guidance, and support, ensuring that your team is not only meeting but exceeding expectations. You will also act as the primary point of contact for Loan Officers, assisting them in troubleshooting challenges, providing coaching, and helping them enhance their skills to better serve our customers.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage a team of Loan Officers, ensuring they are motivated, engaged, and focused on achieving both individual and team goals. Provide consistent coaching and feedback to help develop team members and improve performance.
• Customer Acquisition and Retention: Oversee the acquisition of new customers and the retention of existing ones by ensuring your team is effectively building and maintaining strong relationships with realtors, clients, and borrowers. Guide Loan Officers to offer customized loan solutions that meet clients' needs and expectations.
• Loan Process Management: Ensure that loan applications are processed efficiently and that all stepsfrom application to closingare completed smoothly and in compliance with company policies and industry regulations. Support Loan Officers in addressing any challenges or obstacles that may arise during the loan process.
• Sales Performance: Set clear sales objectives and KPIs for the team, and track progress toward those goals. Work with individual Loan Officers to develop strategies for increasing loan volume and improving conversion rates.
• Training and Development: Implement training programs to enhance the teams product knowledge, sales techniques, and customer service skills. Stay up to date with the latest industry trends and regulatory changes, and ensure your team is always informed and equipped to meet the needs of their clients.
• Collaboration and Communication: Act as the main liaison between the Loan Officers and other departments, ensuring smooth communication and coordination. Collaborate with other teams, such as underwriting and processing, to streamline operations and resolve any issues that may affect the loan process.
• Customer Service Excellence: Ensure your team delivers exceptional customer service to clients, realtors, borrowers, and all other partners. Address and resolve any customer complaints or issues, and encourage your team to go above and beyond to create a positive experience for all involved.
• Performance Management: Monitor and assess team and individual performance regularly, providing constructive feedback and implementing improvement strategies where needed. Recognize achievements and support professional growth opportunities for each team member.
• Compliance and Risk Management: Ensure that all loan transactions are conducted in accordance with relevant regulations, company policies, and industry best practices. Promote a culture of compliance within the team, and address any potential risks or concerns proactively.

Qualifications:

• Experience: At least 5 years of experience as a Loan Officer or in a similar customer-facing financial services role, with a proven track record of success in sales and customer service. Previous experience in managing or leading a team is highly preferred.
• Leadership Skills: Strong leadership abilities, with experience in managing, coaching, and developing teams. Ability to motivate, guide, and inspire others to achieve their best performance.
• Communication: Excellent verbal and written communication skills, with the ability to interact with customers, team members, and stakeholders at all levels.
• Knowledge of Mortgage Products: In-depth knowledge of home loan products, processes, and regulations, with the ability to guide the team through complex transactions.
• Problem-Solving: Strong problem-solving skills, with the ability to resolve conflicts and address challenges quickly and effectively.
• Customer-Focused: A customer-centric approach to leadership, with a strong commitment to delivering outstanding service to clients, realtors, and partners.
• Organizational Skills: Highly organized, with the ability to manage multiple priorities, ensure deadlines are met, and drive operational efficiency.
• Technologically Savvy: Comfort with loan origination systems and other mortgage-related software tools. Ability to quickly adapt to new technologies and software used in the loan processing industry.