PART TIME ROOM ATTENDANT

Description

Company Overview:

MRN Ltd is a family-owned company that creates and manages world-class dynamic, diverse, and sustainable neighborhoods through collaboration with our neighbors and partners to develop a vision for a better future while learning from our past. 

We are different.  We listen.  We are genuinely interested in the success of our employees both individually and collectively.  We are creative problem solvers.  We put our people in the right places and leverage individual strengths to build a brighter future.

Job Summary:

The Room Attendant is a line level position that ensures day-to-day tasks of the facility are met.  Their primary focus is the cleaning of guests’ rooms. The Room Attendant is responsible for knowing, understanding, and upholding company policies and procedures while also providing an excellent guest experience.  

Accountabilities:

The Room Attendant will be accountable for successfully executing the following responsibilities:

• Clean assigned guest rooms using procedures and guidelines set by Hilton.
• Communicate daily with supervisor or Executive Housekeeper to report maintenance and safety concerns.
• Interact with guests in a friendly and professional manner.
• Follow established safety and security procedures (e.g. using Safety Alert fob, proper guestroom key security, etc.).
• Maintain the Room Attendant cart, containing housekeeping supplies and room amenities. Ensure chemical bottles are properly labeled.
• Turn in all guest items that may have been left in the room to supervisor or Executive Housekeeper.
• Finish all items listed on board, to ensure all rooms are completed to The Tudor Arms Hotel’s standards.
• Complete all assigned rooms by given out time.
• Complete all Hilton required training by the set deadline.
• Any additional tasks assigned by Department Managers or Supervisors.

Key Collaborative Partnerships:

The success of this role is dependent on strong working relationships, collaboration, and alignment with the following internal and external stakeholders:

• Managers
• Supervisors
• Employees/Coworkers
• Guests

Success Measures/Outcomes Expected:

• Clean rooms according to Brand Standards according to the following: 30 minutes per standard and 45 minutes per suite
• Flexibility and effectiveness in collaborating with others
• Strategic approach to problem-solving and troubleshooting
• Adaptability in a fast-paced, changeable work environment
• Professional demeanor and effective communication with colleagues, management, and guests
• Adherence to uniform policy and proper grooming and hygiene standards according to company and Hilton standards
• Adherence to attendance policy as listed in handbook
• Completion of all Hilton training within 30 days from assigned

Qualifications Required:

• Flexibility to work weekends, and holidays
• Interpersonal and communication skills
• Problem solving and time management skills 

Experience/Knowledge Required:

• Customer service

Physical Requirements:

• Candidates must meet physical requirements to effectively perform job responsibilities, which includes frequent standing, walking, sitting, reaching with hands and arms, ability to traverse stairs with no difficulty and lifting up to forty pounds

MRN Core Values

• Collaboration: we work as a team to solve problems and recognize individual strengths
• Fairness: we believe in treating people fairly and ensuring decisions reflect so
• Flexibility: we are openminded to the ideas of others and adapt to changes in order to grow
• Creativity: we innovate and think outside the box to challenge the status quo
• Accountability: we take ownership for our individual actions and collective responsibilities

Qualifications