Line Supervisor

Position Summary

The role oversees and manages aircraft maintenance functions within the designated area, as directed by the Line Program Manager. The work ensures airworthiness upon task completion as required by the customer. Responsibilities include planning and scheduling departmental workloads, supervising crew operations, and optimizing the use of employees, equipment, and materials to maintain project profitability as communicated by Senior Leadership, Maintenance, and Production Control.

Job Title: Line Supervisor
Department: Maintenance Leadership
Reports To: Line Supervisor
FLSA Status: Exempt
DOT/Non-DOT: DOT
Shift: 2nd Shift

Job Duties and Responsibilities

1. Supervise and direct technicians in performing aircraft maintenance functions to maximize efficiency and minimize errors. Regularly monitor work performance.
2. Ensure that assigned aircraft maintenance work is properly performed and documented.
3. Monitor and control project materials and maintenance labor expenses, including overtime, according to plans, budgets, and schedules.
4. Oversee the correct use of tools and equipment to accomplish tasks efficiently, properly, and safely.
5. Liaise with other departments to ensure proper coordination of support efforts and availability of required information.
6. Accurately document work progress on non-routine or routine paperwork, including stamps, signatures, and references per Flightstar’s ERP system.
7. Maintain and control aircraft visibility work boards and/or work booths indicating work remaining and work in progress.
8. Review estimates for all non-routine maintenance documents and communicate any major defects or findings to the Line Manager.
9. Obtain customer approval for hours/financial estimates through EBAP.
10. Enter turnovers in the ERP system and ensure necessary communication is logged as directed.
11. Recommend and initiate personnel actions, including PTO, pay changes, performance appraisals, promotions, transfers, and leaves of absence.
12. Interview, select, and/or recommend the hiring of employees; provide appropriate training for departmental personnel.
13. Document, report, and investigate all accidents in accordance with SMS policy and procedures.
14. Perform verbal coaching to adjust/improve employee performance in accordance with company expectations.
15. Ensure adherence to company policies and procedures regarding all department functions.
16. Perform other duties as assigned.

Organization

• Role within Organization Chart: Immediate supervisor and direct reports (job titles only).

Decision Discretion

• Decisions not requiring approval: Labor hours under 10.
• Decisions requiring approval: Labor hours over 10.

Key Interactions

• Internal:

• Company Officers

• Other Managers and Supervisors

• Employees at all levels

• External:

• Vendors/Suppliers

• Customers

• Government Agency Representatives

Position Profile

• Academic Qualifications: Bachelor’s degree in Aircraft Maintenance Technology or related field; or equivalent background providing knowledge of appropriate business, industry, and technical principles, procedures, and management techniques.
• Required: Active A & P License 
• Languages: Must be fluent in spoken and written English. Spanish is a plus.
• Special Licenses: FAA A&P license in good standing.
• Previous Experience: Minimum of three years of related experience, including at least two years in a lead capacity, with knowledge of tier one customer’s aircraft maintenance program. Integrated technical and operations management experience required.
• Technical Skills: Proficiency in MS Office applications (Outlook, Excel, Word, and Project) and Flightstar’s ERP integrated operating system.
• Required Skills: Strong leadership, organizational, and project management skills; strong analytical, influencing, and interpersonal skills; advanced technical reading/writing skills; ability to maintain discretion and confidentiality.

Working Conditions

• Personal Protective Equipment: Work safely and follow safety rules and regulations. Take action to prevent others from engaging in unsafe practices. Endorse Flightstar’s SMS safety culture.
• Physical Requirements: Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. Work is performed in an office, warehouse, and hangar environment.