What are the responsibilities and job description for the 1st party Resolution Agent Call Center Hire Date 10-21-24 position at MRS Associates?
If you love to talk, you think quick on your feet, and you smile when you're on the phone we can't wait to meet you!
We are looking for motivated individuals to join our Call Center Team starting September 23, 2024. Are you someone that has customer service or debt collections experience in a call center, retail environment, or another professional setting? MRS looks forward to you joining the MRS team! MRS provides a Best-in-Class training program! If you truly enjoy assisting customers to identify solutions, we WANT you at MRS! MRS is continuing to thrive and needs reliable individuals seasoned in establishing quick and efficient customer solutions to service our Blue-Chip clients. We offer competitive compensation (average $30k per year), Paid Time Off (PTO), benefits following 30 days of employment (Medical, Dental, Vision), 401K, Pet Insurance and various lucrative incentives including monthly bonuses with no cap threshold contingent on performance! Are you money-driven? The sky is the limit! Don't start just another job, Join MRS BPO, and start a CAREER!
In the Collector Role, you will:
- Contact members with delinquent loans and defaulted share accounts using specific knowledge of MRS BPO guidelines and policies, as well as the Fair Debt Collection Practices Act.
- Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships.
- Establish and maintain updated member information on related delinquent loan and negative balance accounts.
- Review and investigate payment history to resolve member discrepancies.
- Maintain various reports such as: Over the limit, on-line freeze, share balances below loan pledge, reject overdraft and negative balance.
- Maintain delinquent card file and return deposit items.
- Act as a liaison between businesses and customers to find a resolution to outstanding financial obligations.
- Production based call center environment with high energy.
- Inbound and Outbound call types with several customer interactions per day
- Responsibilities include developing payment plans, locating customers via telephonic and other digital technologies to begin the recovery process, and the ability to negotiate payments to resolve the outstanding obligation.
- Ability to display proper problem solving/negotiation tactics to assist customers with resolving outstanding financial obligations.
- Ability to understand client needs and how your contributions impact performance.
- Display proper active listening skills to understand customer concerns.
- Ability to maintain a professional demeanor throughout all interactions (customer, co-workers and client interactions).
QUALIFICATIONS:
- High School diploma or GED
- Related work experience in sales, customer service, or collections is preferred.
- Excellent interpersonal, analytical, problem-solving, and communication (telephone and written) skills.
- Self-motivated / team orientated / confident / customer service focused.
- Must have the ability to adapt negotiation skills to different scenarios and be versed in situational problem solving.
- Ability to multi-task
Salary : $30,000
