1st Party Resolution Agent Hire Date 2-3-25

Position : 1st and 3rd Party Resolution Agent

Start Date : 02 / 03 / 2025

Compensation : Hourly rate-bonus potential

About Us : At MRS, we believe in the power of resolution and the importance of fostering positive relationships with our customers. Our mission is to provide effective solutions while maintaining the highest standards of integrity and empathy. We are seeking motivated and dedicated individuals to join our team as Resolution Agents, where you'll play a pivotal role in helping our customers resolve their financial challenges. If you are passionate about helping others and have a knack for finding resolutions, we'd love to hear from you!

Job Description : As a Resolution Agent, you will be at the forefront of our customer service operations, specializing in resolving outstanding account issues with a focus on achieving mutually beneficial outcomes. This role goes beyond traditional collections; it's about building trust, offering support and creating solutions.

Key Responsibilities :

Customer Engagement : Proactively reach out to customers with outstanding accounts to discuss their financial situations and explore resolution options.

Solution-Oriented Approach : Develop personalized repayment plans that meet the needs of both the customer and the company.

Empathy and Understanding : Listen to customer concerns with empathy and provide clear, respectful communication.

Negotiation Skills : Effectively negotiate payment terms and settlements while maintaining positive customer relationships.

Compliance : Ensure all activities are conducted in accordance with the Fair Debt Collection Practices Act (FDCPA) and company policies and procedures.

Documentation : Accurately document all interactions, agreements, and account updates in our system.

Performance Goals : Meet or exceed monthly targets for account resolutions and collections, benefiting from a competitive commission structure.

Qualifications :

Education : High school diploma or GED

Experience : Previous experience in collections, customer service, or a related field is preferred but not required.

Communication Skills : Excellent verbal and written communication skills.

Problem-Solving : Strong analytical and problem-solving abilities.

Empathy : A compassionate approach to dealing with customers facing financial difficulties.

Organization : Ability to manage multiple accounts and tasks efficiently.

Tech-Savvy : Comfortable using various software and technology for account management and communication.

What We Offer :

Competitive Base Salary Commission : Rewarding performance with a lucrative commission structure.

Training and Development : Comprehensive training program conducted in a classroom setting, ensuring you receive the best start possible. We hire in classes to provide a supportive and collaborative learning environment.

Supportive Work Environment : A positive and collaborative team culture.

Benefits : Health, dental, and vision insurance, retirement plans, and paid time off.

MRS BPO, LLC is proud to be an equal-opportunity employer. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives.

We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

This employer participates in E-Verify.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact recruiting@mrsbpo.com