What are the responsibilities and job description for the Help Desk Technician position at MRS BPO, LLC?
Company Description
MRS BPO, LLC is a full-service accounts receivable management (ARM) firm known for its combination of experience, technology, and compliance management that drives industry-leading debt recovery solutions. Founded in 1991, MRS has over 30 years of expertise in sectors like Financial Services, Government, Telecommunications, and more. Headquartered in Cherry Hill, NJ, with additional call centers in Westerville, OH, Dothan, AL, and Mumbai, India, MRS prides itself on innovative digital strategies and compassionate customer care. The company emphasizes training and compliance to ensure pleasant and informative debt resolution experiences.
Role Description
This is a full-time on-site role for a Help Desk Technician located in the New York City Metropolitan Area. The Help Desk Technician will be responsible for providing technical support, troubleshooting issues, and repairing desktop computers. Daily tasks include responding to help desk support requests, diagnosing and resolving technical hardware and software issues, and providing timely and effective customer service.
Qualifications
MRS BPO, LLC is a full-service accounts receivable management (ARM) firm known for its combination of experience, technology, and compliance management that drives industry-leading debt recovery solutions. Founded in 1991, MRS has over 30 years of expertise in sectors like Financial Services, Government, Telecommunications, and more. Headquartered in Cherry Hill, NJ, with additional call centers in Westerville, OH, Dothan, AL, and Mumbai, India, MRS prides itself on innovative digital strategies and compassionate customer care. The company emphasizes training and compliance to ensure pleasant and informative debt resolution experiences.
Role Description
This is a full-time on-site role for a Help Desk Technician located in the New York City Metropolitan Area. The Help Desk Technician will be responsible for providing technical support, troubleshooting issues, and repairing desktop computers. Daily tasks include responding to help desk support requests, diagnosing and resolving technical hardware and software issues, and providing timely and effective customer service.
Qualifications
- Proficiency in Desktop Computers, Help Desk Support, and Technical Support skills
- Experience in Troubleshooting and Computer Repair
- Strong problem-solving abilities and excellent communication skills
- Ability to work effectively in an on-site role
- Relevant certifications in IT or a related field are a plus
- Prior experience in a technical support role is advantageous