Claims Loss Reporting Associate

At AAA – Auto Club Enterprises, we pride ourselves as a leader in the insurance industry, recognized for our dedication to legendary customer service and our commitment to the well-being of our members. We are currently seeking an entry-level Claims Loss Reporting Associate to support our auto claims operations. This role serves as a foundational step on a career path brimming with opportunities for growth and skill development. It's an ideal entry point for individuals without prior claims experience and offers the opportunity to provide meaningful service to our insured members who will depend on your assistance.

The Call Center operates from 7AM to 7:15PM, seven days a week on-site, with weekends and holidays scheduled on a rotating basis every other week.

What do we offer ?

• Outstanding Benefits

• $22.85/ hour

• Paid Training and Growth Opportunities

What you will do:

• Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members

• Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.

• Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.

• Explain and evaluate benefits, coverages, and claims process involving glass claims.

What you will bring:

• Associate's degree is preferred but not mandatory for consideration.

• 1-3 years of customer service in a call center setting preferred

• Proficiency in using Microsoft Office software, including Outlook and Word.

• Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy.

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.