Information Technology Support Specialist

Title: IT Support Specialist II

Location: Canton, MS

Shift: 1st, 7:30AM-4:30PM

Job Description:

This position will be a member of the IT Helpdesk Team. Responsibilities are as follows, but not limited to:

· Configuration, installation and repair of computers and other electronic office equipment.

· Troubleshoot hardware and software issues on user’s computers and devices.

· Troubleshoot Intermec/Honeywell barcode label printers and handheld Android scanners.

· Perform preventative maintenance on Intermec/Honeywell barcode label printers.

· Troubleshoot networking issues related to switching, data cabling and wireless.

· Skill to Install and terminate horizontal and backbone network cabling per TIA/EIA-568 structured cabling standards.

· Educate users on procedures for resolving or preventing technical problems.

· General administration of Windows Servers including Active Directory and Group Policy.

· Develop and implement technical procedures to quickly address user’s problems and minimize downtime.

· Develop relationships with third-party vendors managing software and maintenance agreements and licensing.

· Quote network cabling installations and maintain network diagrams.

· EDI software technical support.

· Administration of customer portals. User account creation, maintenance, troubleshooting and password resets.

· Ability to mentor and work well with other support team members.

· Ability to lead projects, meet deadlines and report progress to IT management.

Specialized skills to be taught on the job:

Radley iCARaS EDI system.

Required Skills:

· Excellent communications skills, written and verbal.

· Must be able to work in a team environment as well as on your own.

· Proper time management skills and ability to meet deadlines.

INDQSS