Salesforce Administrator

Salary: Up to $125,000

Summary of Position

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our database. Working closely with business unit owners, marketing staff and IT, the administrator will scope, document, and design the desired state and assist in development and implementation. This role would be considered a pillar in our organization.

Key Duties & Responsibilities

• Serves as the primary system administrator for the Salesforce environment with 100 users.
• Focus the organization’s use of data for what best serves the mission.
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
• Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
• Automate processes using Salesforce tools such as flow automation & validation rules.
• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
• Identify, install and maintain appropriate apps from the AppExchange.
• Train new users and grow the Salesforce skill set across the organization.
• Document customizations made in Salesforce.
• Plan ahead for upgrades, seasonal releases and long term projects.

Skills Required

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.

Experience

• A documented history of successful project completion.
• A demonstrated ability to understand and articulate complex processes.
• Strong Salesforce interest and ability to quickly master new technology.
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred.
• Strong understanding of Salesforce best practices and functionality preferred.
• Minimum two-five years of experience as a Salesforce administrator preferred.
• Salesforce Admin (ADM201 and ADM211) certified preferred.
• Experience with Sales Cloud, Service Cloud, Service Cloud Voice, Community Cloud, & Messaging.
• Understanding of APEX triggers, APEX class, and Lightning custom development.
• Migrating from Classic to Lightning
• Pardot experience is preferred but not required.

INDCORP