IT Support Team Lead / Project Manager

Location: New York, NY 10007

At MS Shift, we take pride in continuous evolution. The driving force behind our business growth is a skilled and dedicated project management team. We’re searching for a highly qualified IT Support Team Lead / Project Manager to help us maintain our position as an innovative authority. The ideal candidate will have production experience and strong skills in developing and overseeing work plans. The project manager will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is being achieved.

To apply for the job, please submit a copy of your resume, a cover letter and your salary expectations to: hr@msshift-usa.com

Responsibilities

• Lead the Support Team to excellent.
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain relationships with relevant clients, providing day-to-day contact on project status and changes
• Build and develop the Tech Support Team to ensure maximum performance, by providing purpose, direction, and motivation
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks.
• Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects.
• Develop and maintain partnerships with third-party resources, including vendors and researchers.
• Assign and monitor resources to ensure project efficiency and maximize deliverables.
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.
• Coordinate with other departments such as Sales, Success and Development to achieve and streamline company goals.
• Coach and mentor team members.
• Coordinate application of software releases.
• Review assignments for accuracy and quality.
• Conduct meetings, trainings and seminars.
  
  

Qualifications

• Degree in Computer Science. Other acceptable degrees include information technology, management information systems, software engineering and networking.
• 7 Experience in supporting web technologies and software platforms for maximum usability.
• 5 years of project management experience.
• Strong attention to deadlines and budgetary guidelines.
• Proven success working with all levels of management.
• Strong written and verbal communication skills.
• Excellent presentation skills.
• Be detail oriented.
• Be able to handle work pressure.
• Be a good listener and communicator.
• Experience in developing platforms for internal processes.
• Experience in coaching project team members to strengthen their abilities and skill sets.
  
  

Compensation

Base salary: $90,000-$100,000

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.