Front Desk Attendant (3pm-11pm) - DAYS INN HAW RIVER

Full Job Description

Looking for GREAT CUSTOMER SERVICE TO JOIN OUR TEAM!!

DAYS INN HAW RIVER (I-40/I-85 Exit 150)

1370 Truby Dr, Haw River, 27258

FRONT DESK

The Guest Service Representative is responsible for representing the
property’s service commitment to guests. He or she is to assist our guests
efficiently, courteously and professionally in all front office related functions. He or she handles guest’s check-in and checkout, reservations when required, incoming telephone calls and maintains status of rooms. The Guest Service Representative fulfills the duties of the traditional desk clerk position with greater emphasis on service to the guest and up selling of hotel services.
The ideal individual for filling this position is a vibrant, “upbeat”, and outgoing person who can relate to guests appropriately and handle their needs efficiently.

Primary Responsibilities:

• Provide the highest quality of service to the customer at all times.
• Stays current on all emergency procedures and acts accordingly.
• Greet and register guests and provide room assignments, accommodating special requests whenever possible. Assist in the pre-registration and blocking of reservations.
• Have working knowledge of reservations procedures, sell reservations (be an order maker, not an order taker), and know cancellation procedures and Walk Policy.
• Handle guest check-ins and checkouts efficiently, in a friendly and professional manner.
• Provide information to all guests in a courteous and informative manner. Does not volunteer information about guests or associates-only indicate whether or not they can be reached.
• Handle complaints courteously, when necessary relay through Supervisor for appropriate action and enter in the follow up.
• Handle lost and found by taking relevant messages and completing Lost and Found form and directing to proper department.
• Communicate with incoming shift by logging pertinent information in the front office log.
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift.
• Complete appropriate shift checklist daily.
• Keep housekeeping informed of any special requests, late checkouts and special need areas in the hotel. Assist Laundry and Maintain Breakfast
• Answers transfers, recalls and all incoming calls in a timely and friendly manner.
• Receive and transmit mail, phone and written message for guests (in absence of voice mail system)
• Answer inquires pertaining to hotel services, shopping, dining, entertainment and travel directions.
• Assist guest in obtaining information. Call airlines, rent-a-car, companies, etc.
• Post room charges, food and beverage charges, phone charges, compute guest bills using PMS, collect payment and make change for hotel guests following all handling procedures as required.
• Ensure adequate key cards are available for assignment of guestrooms.
• Keep the front office area neat, clean and free of safety hazards.
• Have knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
• Responsible for proper telephone etiquette.
• Develop a thorough knowledge of the hotels PMS. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
• Be aware of new potential sales contacts through guest interaction and report the information to the Sales
• Wear proper uniform and name tag at all times in accordance with the standards of appearance
• Contribute to and support the hospitality programs and training seminars to ensure their success. Continue to practice skills taught.
• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in our Employee Handbook.
• Perform all other duties as assigned by management.

Job Specifications:

Physical Demands: Requires ability to stand for entire shift; walking to a significant degree. Requires ability to move fingers and hands easily and quickly. Must have ability to communicate both orally and in writing to guests and members of the front office staff and to answer telephone calls. Requires ability to perform repetitive tasks. Requires ability to lift 15-25 pounds infrequently. Requires ability to work flexible schedule to include weekends and holiday.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes.

Essential Skills:

Educational/Vocational Preparation: High school graduate or equivalent. Previous hotel front office experience preferred,

Job Type: Part-time 24 to 32 hrs/wk

Job Type: FULL time 32 to 40 hrs/wk

Pay: $11.75 to $13.00 per hour (based on experience FRONT DESK)

Schedule: Rotational shifts including weekends

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $12 - $13