Property Manager - Luxury

MSB Resources has partnered with one of the largest and most respected private real estate developers in the Greater Washington, D.C. Metropolitan Area. Their services encompass all phases of real estate development, including planning, development, construction, leasing and asset and property management. The breadth of their diverse real estate portfolio includes residential, office, retail and hotel properties.

Over the last six decades, our client has developed a number of award-winning projects!

Today, our client continues to embrace new technology and innovative thinking to create dynamic places to live, work and play.

PRIMARY RESPONSIBILITIES: Property Oversight

• Ensure that top level customer service remains the number one focus for all direct reports at the property.
• See that all necessary safety inspections, processes and procedures are followed including lock-out tag out procedures and MSDS sheet collection.
• Able to manage emergency situations including directing team members, interacting with affected customers, communicating with leaders, and helping with resolution processes.
• Help to develop and maintain all financial documents for the property including budget, variance reports, and monthly financial summaries.
• Responsible for maintaining operating expenses within budget and prepare variance reports for your assigned Assistant Director/Senior Assistant Director on a monthly basis.
• Diligent on compliance with all A/P processes from pre-purchase procedures through invoicing to see that bills are paid on time at the property and that expenses remain within budget.
• Manage the expense control for all controllable and replacement categories. Look for cost saving measures, manage vendor relationships and use, and work with the onsite team to see that expenses are managed tightly without compromising quality.
• Maintain oversight of delinquencies and bad debt at the property and make recommendations on a corrective course of action needed to achieve the required levels at the property.
• Responsible for building all income categories for the annual budget. Be able to implement plans to achieve the budget. Communicate corrective courses of action and re-projections on the financial outcome if the results are behind or ahead of budget.
• Adheres to all County, State, and Federal policies and programs in the best interest of the company and thorough in documentation and follow-through required by these agencies.

PRIMARY RESPONSIBILITIES: Team Oversight and Leadership

• Responsible for hiring, developing, training, coaching, and motivating all direct reports on a daily basis.
• Set the tone as a hands on, “Walk the Talk” leader who through their actions displays strong leasing and customer service skills.
• Help establish leasing goals on a monthly basis for onsite personnel, and be able to evaluate the effectiveness of the team on executing on these goals.
• Be aware of the competitive strengths in the marketplace and guide performance to the top of the market in our people and performance.
• Ensure operational consistencies on the property to mirror those of other properties across the portfolio.
• Utilize the Entrata work order system to track service requests to identify trends, evaluate timeliness of ticket completion and maintain an equitable workload spread. Work with the office team on communication with residents during the service process to ensure the most effective delivery of service.
• Establish procedures, protocols and follow through to achieve timely and thorough completion of annual punch list reports.
• Build a complimentary relationship between the maintenance and office team in order to achieve better communication between departments.
• Continually look for new opportunities to better operational practices and efficiencies and make/justify recommendations as appropriate.
• Develop a strong partnership with the onsite Maintenance Supervisor and support them in their growth, development and success in leading the maintenance team at the property.
• Maintain strong relationships with all support departments in the organization.

QUALIFICATIONS:

• At least 2 years’ experience in Residential Property Management.
• In-depth knowledge of all aspects of property management.
• Experience with lease-ups and renovation projects preferred.
• Proven track record of success in managing expenses effectively.
• Proven track record of identifying market trends and converting that knowledge into achievable business plans on income for a property.
• Strong verbal and written communication.
• Ability to thrive in a collaborative, team environment.
• Proactive; self-starter.
• Analytical
• Results-driven
• Ability to multi-task and works well under pressure.
• Strong attention to detail.
• Excellent attendance skills are required of this position.

REQUIRED EDUCATION AND EXPERIENCE:

• Associates Degree or equivalent certifications preferred but not required.
• 2 years minimum of Property Manager Experience will be considered in lieu of educational requirement.
• Basic personal computer skills.
• Must be able to drive to tour locations within the property daily.

PREFERENCES:

• Undergraduate Degree.
• Property Manager experience in a multi-family office preferred.
• Experience with Yardi.

WORK ENVIRONMENT:

This job operates in a professional office environment with occasional work in an outdoor environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. There is exposure to all types of weather conditions when showing community to prospects and in handling resident concerns and emergencies.

PHYSICAL DEMANDS:

This is largely a sedentary role; however, some walking, stooping, bending, and crouching in the process of touring properties and pointing out unit details to prospects.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for the successful performance of this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS:

• Health, Dental, Life/AD&D, and Supplemental Insurance
• Short and Long Term Disability Insurance
• 401K with company match
• Flexible Spending Accounts
• Vacation Leave
• Sick Leave
• Personal Days