What are the responsibilities and job description for the Business Relationship Lead (Mid-Atlantic) position at MSC CRUISES Pty Ltd?
JOB PURPOSE
To achieve the Luxury Division's commercial objectives and revenue targets within assigned source market region. Lead specific assigned strategic accounts to grow market share, create bias and brand loyalty, identify new business development opportunities and grow the brands visibility. Collaborate with peer Business Relationship Leaders to leverage sales distribution networks and marketing platforms ensuring brand consistency, policy and pricing integrity. To work with broader cross-functional stakeholders, ensuring business success.
KEY ACCOUNTABILITIES
Lead and manage defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives. Implementation of all sales plans, strategies as defined by leadership. Develop best in class relationships that shift share and grow partner loyalty to achieve and exceed KPIs through a focused communication plan. Exceed overall gross and net revenue goals as set by leadership. Executive business review meetings and leverage performance data to support revenue generation.Manage with leadership and the Global Trade Marketing Leader all cooperative marketing plans, ROI and regular partner performance reviews, QBRs against targets. Lead any Pay for Performance plans with partners .Promote group, incentive and charter business from assigned accounts. Manage assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact. Effectively utilize all sales tools, to include Salesforce, Conga Contract Management, EXP360, E-Learning.
QUALIFICATIONS (skills, competencies, experience)
2-10 years of hospitality sales experience (luxury cruise industry experience a plus) with a desired 2 years working for luxury brand(s)Candidate must be located in either of the following states MD, CT or PAProven track record in luxury travel industry related sales and revenue growthStellar professional reputation. Highly personable, trusted, with respected and established credibility.Excellent sales network. known contact base and high knowledge of partners / key accounts in region. Strong planning, organizational and budgeting skillsProactive problem solver and opportunity seeker based on fact and results.Strong negotiator who sells on value not price. Understands when to say "no" to get to a "yes".Effective and persuasive communication skills - excellent at presenting to small and large audiencesPossesses the "Art of Listening and Knowledge Exchange Command of spoken and written local language and EnglishTechnically fluent and capable with reservation and CRM platforms (Versonix and SalesForce skills an advantage)
VISA REQUIREMENTS (if any)
US Passport or US Permanent Resident
LI-LC1
LI-Hybrid
