What are the responsibilities and job description for the Destinations Experience Expert position at MSC CRUISES Pty Ltd?
JOB PURPOSE
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships(four currently in the pipeline) are being built and designed in a different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.
An exciting opportunity exists for a world class Destinations Experience Expert to join our newly created luxury travel brand "Explora Journeys" who will be responsible for setting up experiences in destinations as well as ensuring a smooth operation mainly across the Caribbean and Northern American Region.
This position will work in hybrid mode from home as well as in our offices in Miami.
KEY ACCOUNTABILITIES
Scout TOs, DMCs in specific destinations / areas in accordance with our high level standards including bidding process, comparative study, selection process
Work on new ideas, experiences in destinations, manage independently the full product creation, assign tasks and ensure delivery is on time
Strong negotiation of best possible pricing for return of investment
Follow up with different departments like digital, marketing, business integration, IT to publish the experiences in all the systems(Seaware, Otalio, PIM, Crunchtime)
Work with Marketing on the wording, copywriting, pictures and create brief descriptions
Manage contracting, manuals, training for TOs, DMCs in specific areas
Train onboard team, travel advisors and sales excellence on product
HR support for hiring interviews and rotation of shipboard team
QUALIFICATIONS (skills, competencies, experience)
Bachelor's degree and / with extensive luxury industry (tourism, cruise...) experiences
At least 7-10 years Shorex Experience onboard or on shore for a cruise company
Multitasking and ability to cope with last minute demands and smooth coordination.
Strong negotiation and financial skills
Ability to motivate and manage staff
Fluent in English, other languages are a plus
VISA REQUIREMENTS (if any)
US Passport or US Permanent Resident
Explora Journeys is an E-Verify employer
