What are the responsibilities and job description for the In-Plant Solutions Specialist position at MSC Industrial Direct Co.,Inc.?
Added - a day ago In-Plant Solutions Specialist On-Site Baltimore, Maryland | Full Time
DUTIES and RESPONSIBILITIES :
- Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
- Manages the MSC ControlPoint Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
- Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.
- Participation and engagement in customer plant and / or production meetings, strategic initiative projects, Lean / Six Sigma events.
- Collaborates with the account team to maximize customer satisfaction and future projects.
- Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
- Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
- Communicates customer concerns to management to ensure effective and lasting problem resolution.
- Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
- Participation in special projects and performs additional duties as required.
- INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
SKILLS :
OTHER REQUIREMENTS :
Compensation starting at $40,810.00 - $64,130 depending on experience.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles : Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement : At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity / expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE to review.
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Salary : $40,810 - $64,130
