What are the responsibilities and job description for the Digital Support Representative - MSC position at MSC Industrial Direct?
MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
We are looking for a skilled Customer Care Support Representative to interact with website support customer requests utilizing various methods such as telephone, email, chat, and SMS.
Key Responsibilities:
- Drive customer satisfaction, account retention, and revenue generation by engaging customers through MSC's telephony and digital platforms.
- Possess strong knowledge of MSC's website and digital solutions for the support and promotion of internal and external customers with basic technical issues.
- Troubleshoot and resolve complex customer issues and concerns using efficient and cost-effective resources and processes.
- Remain up-to-date with all website functions and resources to service the customer.
- Demonstrate a basic understanding of ControlPoint (CMI/VMI/Vending).
Requirements:
- High school diploma or equivalent required.
- Perform successfully as a Customer Care Omnichannel Representative for a minimum of six months while consistently meeting or exceeding Quality expectations preferred.
- Strong customer service skills required.
- Strong time management skills required.
- Strong understanding of digital solutions (such as website features).
We offer competitive compensation starting at $15-$23 per hour dependent on candidate location and experience. Apply now to join our team!
Salary : $15 - $23
