What are the responsibilities and job description for the Omnichannel Customer Care Agent position at MSC Industrial Direct?
Are you passionate about delivering exceptional customer experiences? Do you have a strong background in sales and customer service?
MSC Industrial Supply Co. is seeking a skilled Customer Care Support Representative to play a critical role in driving customer satisfaction, account retention, and revenue generation.
About the Job:
- Interact with website support customer requests utilizing various methods such as telephone, email, chat, and SMS.
- Possess strong knowledge of MSC's website and digital solutions for the support and promotion of internal and external customers with basic technical issues.
- Troubleshoot and resolve complex customer issues and concerns using efficient and cost-effective resources and processes.
- Remain up-to-date with all website functions and resources to service the customer.
Requirements:
- High school diploma or equivalent required.
- Perform successfully as a Customer Care Omnichannel Representative for a minimum of six months while consistently meeting or exceeding Quality expectations preferred.
- Strong customer service skills required.
- Strong time management skills required.
- Strong understanding of digital solutions (such as website features).
