Sr In-Plant Solutions Specialist - Columbus, MS

INVESTING IN YOU

Our commitment to internal growth and the development of our associates is unwavering. We believe that investing in our team members professional journey not only benefits them individually but also contributes to the overall success of our organization. Through continuous learning, skill enhancement, and opportunities for advancement, we empower our associates to thrive and reach their full potential. By fostering a culture of growth, transparency, and collaboration, we create an environment where everyone can flourish and contribute meaningfully to our shared goals.

Requisition ID : 17404

Associate Referral Bonus Amount : 500.00

Employment Type : Full Time

Grade : Non-Exempt 10

Job Category : Business Development

Work Location : Columbus, MS

BRIEF POSITION SUMMARY :

The Sr.In-Plant Solutions Specialist is a critical MSC role. The associate is located in a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.

DUTIES and RESPONSIBILITIES :

• Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection and logging of all available Cost Savings Statistics.
• Manages the MSC ControlPoint Solutions -which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
• Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor.
• Participation and engagement in customer plant and / or production meetings, strategic initiative projects, Lean / Six Sigma events.
• Collaborates with the account team to maximize customer satisfaction and future projects
• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure effective and lasting problem resolution.
• Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Responsible for Crib Management Activities which could include utilization of crib management software to assist with the management of customer inventory.
• Responsible for performing In-Plant Solutions activities at multiple customer facilities.
• Performs Procurement Services for the customer which could include more complex sourcing activities.
• Understands and utilizes customer's procurement software to aid the customer in order management.
• Mentors other In-Plant Specialists to include answering product and system questions along with solutions training.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE :

SKILLS :

OTHER REQUIREMENTS :

Compensation starting at $42280 - $60400 depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Salary : $42,280 - $60,400