What are the responsibilities and job description for the Web Support Specialist - Metalworking position at MSC Industrial Direct?
At MSC Industrial Supply Co., we're committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates.
We're currently seeking a skilled Customer Care Support Representative to join our team! As a key member of our team, you'll be responsible for interacting with website support customer requests utilizing various methods such as telephone, email, chat, and SMS.
About the Role:
- Drive customer satisfaction, account retention, and revenue generation by engaging customers through MSC's telephony and digital platforms.
- Possess strong knowledge of MSC's website and digital solutions for the support and promotion of internal and external customers with basic technical issues.
- Troubleshoot and resolve complex customer issues and concerns using efficient and cost-effective resources and processes.
Requirements:
- High school diploma or equivalent required.
- Perform successfully as a Customer Care Omnichannel Representative for a minimum of six months while consistently meeting or exceeding Quality expectations preferred.
- Strong customer service skills required.
- Strong time management skills required.
- Strong understanding of digital solutions (such as website features).
