What are the responsibilities and job description for the Cust Resource Agent, CustCare position at MSC Industrial Supply Co.?
BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID : 17568
Employment Type : Full Time
Job Category : Customer Care
Work Location : Southfield, MI
BRIEF POSITION SUMMARY:
The Customer Resource Agent is an entry-level position that works in a high-performance customer care environment providing excellent customer care to established Tier II Redistribution customers through various communication channels.
- Provide personalized customer service by use of interpersonal skills, establishing rapport, and presenting a positive, friendly attitude.
- Using multiple forms of communication (phone-within call center environment, web, email, & chat) solve customers’ needs while delivering excellent customer service – this includes but not limited to order tracking/tracing, delivery status, and RMA entry.
- Accurately update systems with status details and other information relating to the customer’s needs.
- Work closely with management to resolve customer questions/concerns.
- Fosters the MSC Culture in the department and throughout the company in order to ensure unity of vision and fulfillment of MSC’s mission.
- Meet or exceed all assigned operational, customer-experience and service level metrics consistently.
- INDICATES ESSENTIAL DUTIES
EDUCATION and EXPERIENCE:
? High School diploma or the equivalent required.
? Customer service and/or Call Center and/or Web based internet chat experience preferred.
SKILLS:
? Strong verbal and written communication skills required including the ability to communicate with standard grammar.
? Accurate typing and data entry skills required.
? Above average computer knowledge/technical skills required –(such as: proficient at using search tools, web browsers, email features, attaching files to correspondence, utilizing tracking tools, website functionality, and web chat)
OTHER REQUIREMENTS:
? This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Compensation starting at $33,880- - $53,240 depending on experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500 team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.
Salary : $33,880 - $53,240
