What are the responsibilities and job description for the QA Tech I, Cross Reference & Sourcing position at MSC Industrial Supply?
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.
Requisition ID : 16156
Employment Type : Full Time
Job Category : Customer Care
Work Location : Harrisburg, PA
State or Province : Pennsylvania (US-PA)
Potential Work Location : Southfield MI, Elkhart IN, Atlanta GA, Reno NV.
The level 1 Quality Analyst reviews projects prior to the return of the project to ensure accuracy of the results. A full working knowledge of the List Manager cross reference tool is required as well as knowledge of various search methods. Strong time management skills are needed to work between various projects. Additionally, work will be conducted within List Manager.
DUTIES and RESPONSIBILITIES :
- Review completed lists checking for errors and refining crosses
- Researches and communicates cross-functionally with MSC departments to resolve discrepancies.
- Verifies cross reference matches using item numbers, descriptions, and customer’s original data to ensure accuracy.
- Identify and share coaching opportunities with Supervisors based on errors detected.
- Researches and communicates cross-functionally within Special Services and with vendors to resolve discrepancies.
- Ability to work within List Manager to cross lines when there are no QA projects.
- Demonstrate strong time management skills and flexibility to move between projects as needed.
- Maintain a database of sourcing options
- Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
- Participates in special projects and performs additional duties as required.
INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE :
SKILLS :
OTHER REQUIREMENTS :
Compensation starting at $ 36,120 – $56,760 depending on experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Salary : $36,120 - $56,760
