Export Trade Support Coordinator

Export Trade Support Coordinator

MSC USA - Baltimore

47,000.00 - 55,000.00 USD

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

This position is responsible for providing comprehensive support to the Commercial Trade division with export-related tasks. This role entails managing administrative duties, coordinating with various departments, and ensuring accurate documentation and communication regarding export processes.

Key Responsibilities and Duties:

• Establishes relationships with other departments (Sales/Trades/Bids/SVC/Intermodal) to
• Checks and creates statistics for contract renewals/extensions, NVO licenses, surcharges, GRIs, and rate records.
• Assists in processing AMN, renewal, and new SVC requests for Reefer and Dry non-Bid for BCO and NVO.
• Conducts market research studies; Monitors competitors’ surcharges and announcements, blank sailings, routes and transit times, and competition capacity.
• Maintains meticulous records and files pertaining to export rate agreements, surcharges, exception lists, trade maps, and other relevant documentation.
• Evaluates tariff rates, conducts quarterly rate reviews, and ensures compliance.
• Assist in the preparation of announcements for new and/or existing surcharges and trade maps; Assist in collecting monthly import BRC, GFS, etc., and preparing announcements.
• Update the monthly Export surcharge matrix and distribute to trade/customers.
• Assist in maintaining exception lists for CUC, local charges, etc.
• Maintains internal databases to verify customer financial status to approve in-house BL printing.
• Rate checking / Disputes for non-bids, non-VIP accounts.
• Manages routing guides, maintains uniformity across systems, updates PBI schedules, and monitors equipment availability against trade forecasts to optimize operations.
• Assists customers and Trade with Quotes request.
• Performs administrative tasks such as filing, data entry, and document management.
• Establishes relationships with other departments (Sales/Trades/Intermodal) to develop successful partnerships.
• Collaborate with team members to ensure timely completion of tasks and projects.
• Performs other duties as required

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management: intermediate
• Proactivity: intermediate
• Problem solving: fundamental
• Productivity: advanced
• Team player: advanced
• English: advanced
• MS Excel with the ability to learn new software: intermediate

What We Offer

• Health Insurance
  
• Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
  
• Long Term Disability Insurance
  
• Paid Parental Leave
• Business Travel Insurance
  
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
  
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.