Import VIP Client Support Specialist

Import VIP Client Support Specialist

MSC USA - Miami

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

The position is the main point of contact for the VIP clients. Responsible for providing the customers with a personalized service and support, the VIP Client Support Specialist is in charge of maintaining and developing relationships with the assigned VIP accounts by taking ownership of the all-around customers' needs.

Key duties & responsibilities

• Perform VIP customer onboarding and setup with Finance, EDI, DDP, Logistics etc., monitor and ensure any changes to the agreed terms & conditions are executed properly and timely.

• Conduct QC and reports' analysis daily and coordinate with the Analysts and General Manager the handling of day-to-day activities depending on the level of complexity.

• Acquire a thorough understanding of all customer needs and requirements and coordinate with the General Manager (BCO/NVO) the extended levels of service are consistent with VIP standards.

• Proactively monitor account performance and identify operational issues, report any trends to General Manager (BCO/NVO).

• Collaborate with other departments (Sales / Trades / Bids / Service Contracts / Finance / Intermodal) on accounts' specific matters.

• Conduct the Ops QBRs with the assigned accounts as organized by the General Manager (BCO/NVO).

• Serve as the 1st level of escalation, addressing any issues or problems faced by customers promptly.

• Determine the need of further escalation to Nationwide General Manager (BCO/NVO).

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)

• English: advanced

• Strong attention to details

• Organized, efficient, and able to manage time effectively

• Strong customer service mindset, focused, and responsive

• Ability to work under tight deadlines

• Great team player

• Knowledge of MS Excel with the ability to learn new software

• Knowledge of MSC systems (e.g. link, terminal websites): fundamental

• Knowledge of custom and shipping regulations: intermediate

Physical Demands

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at a time

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health Insurance
  
• Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
  
• Long Term Disability Insurance
  
• Paid Parental Leave
• Business Travel Insurance
  
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
  
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.