What are the responsibilities and job description for the Customer Service Representative - Imports position at MSC Mediterranean Shipping Company SA?
Customer Service Representative - Imports
MSC USA - Tempe
47,000.00 - 55,000.00 USD
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Job Summary / Key Responsibilities :
Helps the clients with any questions or problems they mayhave about their import shipments that come to ports across the country. Givesexcellent customer service to meet client's needs by phone and email, and logsall transactions in systems required by the company. Keeps up the highestproductivity and service levels standards to ensure customer satisfaction.
Key Responsibilities & Duties
Resolves customers' issues and worries by taking the right actions. Uses all available tools to meet customer's needs in the first contact whenever possible. Provides extra information to improve customers' experience.
Responds to phone calls and emails quickly, professionally, and effectively.
Gives accurate and timely answers to all questions about transportation status and updates. Follows corporate guidelines when dealing with customer questions about shipments.
Contacts other departments outside of Import Customer Service to correct and resolve any errors. Reports unusual or complex problems to the supervisor for resolution when needed.
Foresees potential challenges before they happen and has problem solving skills to deal with any unexpected issues.
Other tasks, as assigned.
Qualifications & Key Competencies :
Required skills, experience, education
English : advanced
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
People oriented, with ability to proactively identify client's requirement and understand their point of view
Ability to work under stress
Great team player
Adapt to learn new software
Prior experience in customer service, or administrative and clerical jobs with a focus on customer service and problem resolution
Bachelor's degree preferred or equivalent experience in similar role
Knowledge of MS Dynamics
Knowledge of de-escalation techniques
Physical Demands
Extended time spent at a desk and using a computer
Work Authorization
Authorization to work in the U.S
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance : one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit / Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one :
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world'sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC's shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Salary : $47,000 - $55,000
