What are the responsibilities and job description for the Export Traffic Representative position at MSC Mediterranean Shipping Company SA?
Export Traffic Representative
MSC USA - Chicago
47,000.00 - 55,000.00 USD
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Job Summary / Key Responsibilities :
JOB SUMMARY
Assists clients with any questions or concerns they might have with their shipments. Provides excellent customer service to achieve client satisfaction.
Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.
KEY DUTIES & RESPONSIBILITIES
- Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
- Ensures that appropriate action is taken to resolve customers' problems and concerns; Exhausts all available tools to ensure customer's needs are satisfied within first communication.
- Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
- Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer's experience.
- Performs other duties, as assigned.
Qualifications & Key Competencies :
REQUIRED SKILLS, EXPERIENCE, EDUCATION
PREFERRED SKILLS, EXPERIENCE, EDUCATION
PHYSICAL DEMANDS
WORK AUTHORIZATION
What We Offer
You will also have access to additional benefits, effective day one :
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world'sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC's shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Salary : $47,000 - $55,000
