What are the responsibilities and job description for the Import Customer Service Representative position at MSC Mediterranean Shipping Company SA?
Import Customer Service Representative
MSC USA - Chicago
47,000.00 - 55,000.00 USD
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Job Summary / Key Responsibilities :
Tracks and monitors containers after arrival into the US to ensure non entry is reported to US Customs in accordance with the Customs Federal Regulations. Facilitates examination process with customer and Centralized Examination Stations. Monitors Dwell Times while in the Port and communicates with UAC Department for potential cases. Sends all required paperwork for vessel berth to the terminals, checks and sends piece count discrepancies for all terminals, and checks the manifest and discharge list for specific vessel voyages at each terminal for discrepancies.
Key Responsibilities & Duties
- Bills exam and General Order fees.
- Tracks containers on General Order holds to ensure proper paperwork is on file to avoid General Order.
- Communicates with government agencies, overseas offices, and other departments on the status of the containers.
- Offers eligible UAC cases to the UAC department for further investigation.
- Provides excellent customer service in a timely manner to make sure the customer files proper entry.
- Sends notification to customers about discrepancies in piece count, customs inspections, dwell time, and General Order.
- Sends required discharge information to the terminal.
- Compares the manifest to the discharge list to find discrepancies.
- Reaches out to respective departments outside of Import Customer Service to amend and fix any discrepancies and ensures the cargo is coordinated to the proper POD.
- Performs other duties as required.
Qualifications & Key Competencies :
Key Responsibilities & Duties
Required Skills, Experience & Education
Physical Demands
Work Authorization
What We Offer
You will also have access to additional benefits, effective day one :
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world'sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC's shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Salary : $47,000 - $55,000
