What are the responsibilities and job description for the Service Contracts Specialist position at MSC Mediterranean Shipping Company SA?
Service Contracts Specialist
MSC USA - Tempe
47,000.00 - 55,000.00 USD
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Job Summary / Key Responsibilities :
Job summary
Checks the accuracy of the work performed by the Shared Service Center team which handles the data entry for the processing of the service contracts. Identifies, records, and corrects any errors found.
Reviews and uploads the service contract documents in the electronic platform and follows up with the signing parties.
key responsibilities & duties
Audits the amendments and the service contract processing performed by the Shared Service Center team which handles the TMS data entry for contracts & rate appendix formatting.
Ensures that all entries in TMS are accurate and up to date.
Corrects the errors identified at various stages of checking and approval (e.g. mandatory charge omissions).
Records and properly categorizes all errors corrected and identified.
Requests the necessary signatures from Geneva HQ.
Uploads the signature pages of the service contracts in the electronic signature platform.
Follows up with customers to obtain the signatures. Responds to customers' questions about using the electronic signature platform.
Seeks input from internal departments (e.g. Trades) for specific customer complaints.
Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
Performs other duties, as necessary.
Qualifications & Key Competencies :
Required skills, experience, education
Bachelor's degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
Attention to detail : Advanced
Communication skills : Intermediate
Dependability : Advanced
Time management : Intermediate
Proactivity : Fundamental
Problem solving : Fundamental
Prioritization : Intermediate
Team player : Advanced
English : Advanced
Knowledge of MS Excel with the ability to learn new software
Physical Demands
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
Work Authorization
Authorization to work in the U.S
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance : one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit / Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one :
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world'sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC's shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Salary : $47,000 - $55,000
