What are the responsibilities and job description for the Client Support Specialist – Imports position at MSC Mediterranean Shipping Company?
Job Summary
The Client Support Specialist is the client’s advocate within MSC and the customer’s primary point of contact. The Client Support Specialist provides exceptional customer service across diverse communication channels, aiming to maintain an ongoing positive relationship with the customer and all 3PL providers, such as brokers and/or forwarders, to maximize customer satisfaction and loyalty to MSC.
Key Responsibilities:
- Serves as the first point of contact at MSC for VIP customer.
- Monitors and reports on incoming cargo for qualifying VIP clients daily.
- Identifies and anticipates customers’ needs.
- Cultivates and manages relationships with participating accounts through high level of customer service.
- Strictly follows company policies and procedures.
- Resolves customer inquiries in a timely manner.
- Monitors account performance, identifying and reporting trends to management.
- Establishes relationships with other departments (Sales/Trades/Bids/SVC/Intermodal) to develop successful partnerships.
- Performs other duties as assigned.
Qualifications & Key Competencies:
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
- Knowledge of MSC systems (e.g. link, terminal websites): fundamental
- Knowledge of custom and shipping regulations: intermediate
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
