Loss Mitigation Specialist

Position: Loss Mitigation Specialist

Department: Servicing

Reports To: Loss Mitigation Supervisor

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote: YES or NO

Exempt: Non-exempt:

Compensation & Benefits: $24-26/hour, plus monthly performance based incentive

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (MSF) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

Loss Mitigation specialists will have skills and techniques relative to the collection of past-due GSA residential mortgage loans, for the purpose of reducing delinquency. All employees of MSF are expected to provide quality customer service and maintain high ethical standards when servicing our clients.

Essential Duties: In addition to related job duties as assigned, this position will:

• Default services policies and procedures outline by Mortgage Solutions Financial.

• Contacts borrowers with delinquent mortgages, using all attempts to cure the delinquent accounts through the use of loss mitigation or other work-out options.

• Maintains and documents MSP loss mitigation workstation.

• Review and determine best work-out options based on financial statements.

• Recommends specific lost mitigation and/or work-out proposals to the Director of Default.

• Corresponds with GNMA/FHLMC/FNMA, brokers, agents, and attorneys regarding short-sale and/or settlement offers on the borrowers property.

• Performs such other duties as may be assigned by Loss Mitigation Supervisor or other management.

• Regular, reliable and predictable attendance is an essential function of this position.

• Resolves customer inquiries and issues through phone, email, and chat interactions.

Qualifications, Experience & Knowledge

• Competent use of loss mitigation tools and techniques

• Excellent oral and written communication skills

• Microsoft Office proficiency (Word processing and spreadsheets, data entry, PC input, etc.)

• Familiarity with Investors and PMI practices

• Residential and consumer product knowledge

• Loan servicing knowledge (investor, escrow, payoff, cashiering, ARM, etc.)

• Effective negotiating skills

• Ability to work independently

• Goal oriented

• Knowledge of CHFA/FHA, GNMA, FNMA, FHLMC, and various other investor loss mitigation requirements

Education

• Bachelors degree in business related field or a combination of education and required minimum experience in a collection call center/customer service/mortgage servicing environment.

Physical Requirements

• Stationary position; prolonged periods at a desk and working on the computer.

• Occasional movement about inside the office to walk to offices and office machinery.

• Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status. MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.