What are the responsibilities and job description for the Entry Level Alarm Tech position at MSCCN?
Description : Previous field experience is a big plus like cabling, wiring, residential installations, or working for Best Buy Geek Squad. Day-to-day duties : They will receive training on and be doing the following : Installation, troubleshooting, repairing, and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers. They will also convert older systems to new systems. Working with window breaks, door units, and smoke detectors. Troubleshooting signal issues to ensure the alarm functions properly if needed. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels. Test and verify signals for equipment Train customers on using the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.). They currently have a backlog of 650 tickets. For the next 6 weeks, they will be working 6 days a week to catch up (Overtime). They will be flexible on personal plans if they communicate early and often. They will go back to 5 days after that. Skills : customer service skills, reliability, mechanical aptitude, wiring, cabling, geek squad, cat5, cat6, Installation, Cable, electrical wiring, manual labor, electrical, low voltage, electronics, residential construction Additional Skills & Qualifications : Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave) About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
