What are the responsibilities and job description for the Field Service Foreman, Power Systems position at MSCCN?
Description SUCCESS AT WESTERN STATES : Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a 'play to win' organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. ESSENTIAL FUNCTIONS : Safety Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards. Maintains clean / clutter free personal work areas to ensure safe environments for all WSECO employees. Adhering to required personal protective equipment (PPE) as identified in safety policy. Supervision Supervises PSD employees. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; authority to hire employees. Manages expenses including shop assets such as shop supplies, small tools, and environmental needs Meets typical annual target of 24% PAD (may vary year over year) for annual profitability of the team and the store. Communicates component repair status, verbally and in writing (if necessary), to the PSD Supervisor and Advisor. Uses the Service scheduling tool to monitor and maintain all aspects of the repair in the shop specific to the assigned team members and area. Monitors work in progress to ensure promise date adherence for the customer. Informs PSD Supervisor and Advisor of changes or updates needed to the promise date. Adheres to 100% promise date delivery of repair. Works with PSD Service Supervisor and Advisor to meet the final repair performance versus quoted amounts expectations of on or under quote. Coordinates the usage, rental or purchase of special tooling needed to perform repair work Works with the PSD Technicians to provide the PSD Supervisor and Advisor the necessary information for up-sell opportunities to quote to the customer. Administration and Troubleshooting Assigns work as needed to meet customer commitments and the needs of the repair. Approves employees' work time and adjusts employee time on service calls as needed. Oversees pre and post inspections of components being repaired, and quality control measures taken throughout the repair process. Works directly with PSD technicians to ensure quality control measures have been effectively deployed. Achieves the goal of 'No re-work will ever touch our customers'. Bills out 50% of time to revenue generating jobs. Troubleshoots various equipment at expert level with no assistance required. Walks around equipment to inspect. Operates equipment to locate problem. Diagnoses problems for quality control. Performs independent failure analysis, proving consistent abilities to determine and repair cause of failure. Uses service manuals, SIS and parts books effectively to address technical issues such as looking up parts, machine information, standard labor rates, machine settings, and more to setup work orders or to answer customer inquiries. Performs all required tasks in accordance with procedures. Works safely at all times. Adheres to all applicable safety policies. Complies with all company and applicable external (OSHA, ANSI, etc.) safety policies, procedures and standards. Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair. Works with PSD Supervisor and Advisor to meet the break-even goal for
